In using this website, you are deemed to have read and agreed to the following terms & conditions:
These are the terms concerning refunds for our customers:
In the event that you are not happy with many of the products you purchase from The AoA Center or NathanKettler.com then you may be protected by a 14 day money back guarantee depending on the product.
If you ask for a refund beyond 14 days after the initial purchase date of the product then you will not be granted a refund and there are no exceptions to this rule.
Recurring payments are not refundable, since they fall outside of the 14 day guarantee period (e.g. if you purchase an subscription, you can get a refund within 14 days of the initial purchase, but you can’t get a refund 1 or 12 months later, when the subscription is automatically renewed, because that’s 30 days or 11 months after the refund period expired). Subscriptions need to be canceled in advance if you don’t wish to renew it.
By asking for a refund you are agreeing to stop using all AoA resources, products, and services.
We reserve the right to refuse a refund if you continue to use AoA resources after requesting the refund.
Refunds are made via Paypal or Stripe and will be processed within 24 business hours by our customer support team.
Any information concerning the customer and the respective customer records are regarded as confidential and will therefore not be divulged to any third party, unless we are legally required to do so by the appropriate authorities. Customer data is passed on only to services required to maintain our business, such as payment processors (PayPal, Stripe, others) and customer databases (ActiveCampaign). These third party services guarantee the privacy of your data in their own terms. Customers have the right to request sight of and copies of any and all customer records we keep, on the provision that we are given reasonable notice of such a request. We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any mails sent by AoA will only be in connection with the provision of agreed services and products.
Payments are processed through third-party payment providers like PayPal and Stripe, to ensure the best possible customer experience and ensure the customer’s privacy. All our products are delivered as downloads, on receipt of payment. All goods remain property of the company until paid for in full. The download instructions are sent by email, after the payment is received. Additional charges, late fees, chargeback fees and other fees are determined by our payment providers.
Cancellation and Refund Policy
Any subscription services may be cancelled by the customer at any time. Customers can cancel their subscriptions through the payment provider, or by contacting our support staff. A minimum of 24 hours notice of cancellation is required. Many of our products come with a 14 day refund guarantee. Customers can request a refund by contacting our support staff. Refunds are only granted within 14 days of the original payment. Refund requests that reach us outside of 14 days or refund requests for subsequent billings of a subscription (all payments after the first payment) will not be granted. Both the customers and ourselves have the right to terminate/cancel for any reason. Some products require submission of homework and assignments for a refund. Please contact our support staff.
Exclusions and Limitations